More Google reviews, and a reply ready for each one
Pantora texts review requests after completed jobs, brings new Google reviews into your inbox, and drafts replies for you to approve.
DK
Dana K.2h ago
Awaiting reply
Crew showed up on time and the new floor looks incredible. Left the place spotless.
Reply in your voiceExcellent
Thank you, Dana. The crew loved working on your kitchen. Enjoy the new floor, and see you for the bathroom next spring.
ApproveEdit
4.9212 reviews
98%replied
+8this month
The job went great, and the customer said they’d leave a review. Then life got busy. Pantora sends the request for you and drafts the reply when the review comes in.
Ask for reviews, reply to customers, and show their feedback on your site
New reviews sync from Google within minutes and land in your inbox with a suggested reply written the way you talk. Edit it or post it as is, and the reply goes straight to Google.
<1 hr
from new review to a drafted reply
TM
Tasha M.2h ago
Awaiting reply
They squeezed me in the same day and the crown feels perfect. Thank you.
Reply in your voiceExcellent
Thank you, Tasha. Glad we could get you in quickly. See you at your next cleaning.
ApproveEdit
Ask for the review while the job is fresh
When a job is marked won, an invoice is paid, or a booking is completed, Pantora texts the customer a short request with your Google link. Send one by hand any time from the lead.
1 text
sent the moment the job is won
Review requestSent after job marked won
$3,400
Thanks for choosing us, Maria. A quick Google review would help us a lot.
ML
Maria Lopezjust now
New review
Your Google listing, accurate at every location
Hours, address, service areas, categories, and photos sync from Google every night for every location you run. Change your hours in Pantora and the change is pushed back to Google, so customers never show up to a locked door.
Daily
sync of hours, photos, and details
Northside Family Dental4.9(212)
Synced
Open· Closes 6 PMHours updated
2200 Peachtree Rd, Atlanta
BuckheadSandy SpringsDunwoody
What's included
Everything reviews need, from request to reply
Connect your Google Business Profile and your reviews come into Pantora, each with a drafted reply. Set up review requests to go out after completed work.
Google reviews, synced as they arrive
Reviews sync every hour and Google pushes new ones the moment they post, so nothing waits days for a reply.
Replies drafted in your voice
A suggested reply for every review that sounds like you, scored before you post. Older unanswered reviews get drafts too.
Review requests by text
A short text with your Google link, sent by hand from any lead or automatically after a won job.
Every location in one place
Hours, address, service areas, and photos for each location, synced nightly, with hours changes pushed back to Google.
Real reviews on your website
Your Google reviews appear in the testimonial sections of your site and stay current as new ones arrive.
What customers praise and complain about
A plain read on the themes in your reviews, so you know what to keep doing and what to fix.
app.pantora.aiLive
Google Business Profile
Holly Springs · 3 locations
Request a review
Total reviews
212+8
Average rating
4.9
Needs response
2
Response rate
98%
AllAwaiting replyReplied
Sorted by priority
DK
Dana K.2h agoAwaiting reply
Crew showed up on time and the new floor looks incredible. Left the place spotless.
TH
Tom H.YesterdayReplied
Fair price, great communication, and the backsplash came out better than the drawing.
MR
Mike R.3 days agoReplied
Second time using Hamilton. Would not call anyone else for tile.
DK
Dana K.2h ago
Replied
Crew showed up on time and the new floor looks incredible. Left the place spotless.
Reply in your voiceExcellent
Thank you, Dana. The crew loved working on your kitchen. Enjoy the new floor, and see you for the bathroom next spring.
Posted to GoogleEdit
Replied within the hour
Works with the rest of Pantora
Keep reviews connected to your customer information
Requests fire from your pipeline, replies wait in the same inbox as everything else, and the reviews you earn end up on the website that wins the next job.
How to request customer reviews, write helpful replies, and keep your business information up to date.
Help customers learn from your reviews
Customers use ratings and reviews to compare local businesses and understand what the service experience may be like. Recent feedback and thoughtful replies give them useful details about your work and how you handle concerns.
Reviews are also part of how you show up on Google and in AI answers. Pantora brings your Google reviews into one place and drafts a reply for each. Search and competitor tracking let you follow how your business shows up alongside that work.
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how to respond to a bad google review
Write a reply that fits the review
Thank the customer and respond to the feedback they actually shared. Keep positive replies specific and brief. For a complaint, stay calm, acknowledge the concern, and offer a way to discuss it privately. Avoid sharing personal details or posting the same response under every review.
Pantora drafts a suggested reply from the review, your business information, and your voice. Edit it, or approve it to post to Google. Each draft gets a rating, which helps flag replies that need a closer look. Pantora also drafts replies for older unanswered reviews.
A short message with a direct review link makes it easier for customers to share feedback. Set the request to follow completed work or another appropriate step in your process. Ask for an honest review without directing what the customer should say.
Pantora can send review requests from your business number through workflows triggered by a won lead, paid invoice, or completed booking. Requests follow your messaging hours and skip customers already identified as having left a review. You can also send a request by hand from a lead. Texting has to be set up before requests can go out.
Your Google Business Profile shows customers details such as hours, contact information, photos, and reviews. Check that those details reflect your business, especially when hours or locations change. With several locations, each listing needs the same attention.
Pantora connects to every location you manage and syncs the details nightly: hours by day, closed days, address, service areas, categories, and photos. Reviews from each location flow into the same inbox, so a review at the second office gets the same fast reply as one at the first. Change your hours in Pantora and the change is pushed to Google. Replies you approve and hours you change are the only things Pantora writes to your listing; the rest stays yours to manage in Google directly. It doesn’t write posts, change your categories, or touch your photos, and it can’t delete a review, since only Google can do that.
is this business open today
plumber in woodstock hours
Get started with reviews in Pantora
Connect your Google Business Profile to bring reviews, ratings, and unanswered feedback into Pantora. Look over the drafted replies and post the ones you approve. Once business texting is ready, you can set up review requests after completed work. Ratings change as customers leave reviews, and Pantora can’t remove a review from Google.
Review management is included with your website, call answering, lead pipeline, and follow-up workflows. During the trial, connect your listing and review the drafted responses to see how they fit your business.
No. Every suggested reply waits in your inbox, on the web or on your phone, until you approve it, edit it, or throw it out. The drafts for older reviews work the same way. When you tap Post reply, it publishes to Google under your business name, and the card in your inbox is marked done.
Google only, today. Google reviews are the ones customers read in the map results and the ones that shape how AI assistants describe you, so that’s where Pantora focuses. Connect your Google Business Profile once, for one location or several, and reviews sync every hour, with new ones arriving within minutes. Yelp, Facebook, and industry sites aren’t connected.
By text, from your business number, with a direct link to your Google review form. You can send one by hand from any lead, or let a follow-up send it automatically when a job is marked won, a booking is completed, or an invoice is paid through QuickBooks. Requests go out inside your messaging hours, and texting has to be set up on your number first.
No, and be wary of anyone who says they can. Only Google removes reviews, and only when they break its rules. What Pantora does instead is get a calm, specific reply under the bad review quickly, which is what the next customer actually judges you on, and help you earn enough new reviews that one bad one stops defining the page.
That’s the goal. The drafts are written from your business details and the voice you describe in your settings, so they use your services, your tone, and the customer's name and job rather than a template. Each one is scored before you see it, and you can edit any word before it posts. If the voice is off, change the instructions once and the next drafts follow.
Pantora handles them all in one place. Connect each location under the same Google Business Profile account. Reviews from every location arrive in one inbox, replies post to the right listing, and hours, address, service areas, categories, and photos sync nightly for each one. Change the hours at one location and only that listing on Google is updated.
2h ago