Text customers back from your business number

Keep customer messages available to your team

When customer texts live on one person’s phone, the rest of the team may not know what was discussed or promised. A shared business inbox makes it easier to cover for someone who is busy and continue the conversation with the right information.

Pantora gives the business its own number and puts every text to it in one Messages inbox that the whole team can open, on the web or on a phone. Each thread shows who is assigned to it, whether it has been read, and whether each message was delivered. Photos and PDFs go both ways, so a customer can send a picture of the problem and you can send back the estimate. Finished conversations are archived and searchable. The same number is the one the AI phone agent answers, so a customer who called this morning can text this afternoon and land in the same place.

What the AI says, and when it stays quiet

Pantora’s texting agent uses your website, FAQs, and instructions to answer questions about your services, coverage, and hours. With scheduling set up and a calendar connected, it can offer available times and book a visit. Otherwise, it collects a message and alerts your team.

You decide when it speaks. On means it replies right away and steps back the moment you or your team join the thread. Auto means you get the first few minutes, five by default, and the AI only covers the texts nobody answered. Off means it stays silent and texts wait for a person. The same schedule picker as the phone agent applies, so you can let it run only after hours or only on weekends. Outside its hours it sends a single acknowledgment so the customer knows the text landed, then waits for you. Take over any thread with one tap, and hand it back when you are done.

Complete your business texting setup

Your business number needs messaging setup and carrier approval before it can send texts. Pantora collects the business details needed for that process, including your legal name, address, and intended messages. Complete this step before relying on the number for customer texting.

Approval timing depends on the carriers. While it is being processed, you can prepare the AI instructions, messaging hours, and team assignments. Once texting is available, Pantora handles opt-out requests such as STOP and sends automated messages within the hours you set.

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Keep each text short and clear

A useful business text answers the question and gives one next step. For example, confirm that you handle the requested repair and ask for the address or a preferred time. Keep the conversation on the customer’s record so another team member can continue it.

A first text from a new number can create a contact and lead, with the thread linked to both. Your workflows can send lead replies, appointment reminders, and review requests from the same business number. Texting is included with the phone agent, website, and pipeline.