Pantora

Answer customer questions right on your website

Pantora’s AI website chat answers questions using the information on your pages. It asks customers for the details you need and creates a lead with the conversation attached, so you can help them take the next step.

A customer visits your website with a question about your services. If they cannot find an answer, they may leave before contacting you. Pantora answers in the chat and asks how you can reach them.

Help visitors get answers and contact you with the details already captured.

It knows your site, so it answers like you

The assistant reads your published pages, your services, your service areas, and your FAQs, and answers as your business in the first person. It never quotes a price or promises a time slot; it asks for the details instead.

<10s
to a first answer, any hour

Every chat lead arrives with its story

When a visitor leaves their details, the lead carries the full transcript, the page they were reading, how they found you, and the pages they visited that day. You call back knowing what they asked and which service page brought them in.

1 card
transcript, page, and source attached

From chat to your board, no copying

A captured chat becomes a lead in your pipeline marked as coming from chat, plus a card in your inbox and a notification on your phone. Move it through the stages like any other job, and the follow-ups start on their own.

24/7
leads captured, even after hours
What's included

Website chat that helps customers take the next step

It answers from what is already on your site, captures leads the way you want, and stays out of the way until you turn it on. Included with every Pantora website.

  • Answers from your own pages
    Every reply comes from your business profile, your published pages, and your FAQs, so it sticks to what you actually offer.
  • Your name, greeting, and rules
    Name the assistant, write the greeting, and give it instructions in plain language about what to say and what to leave to you.
  • One question at a time
    It asks which service, then a name, then a phone or email, in that order, or opens one of your own forms instead.
  • The page and the path
    Each lead records the page the visitor was on, how they arrived, and the pages they read that day.
  • Matches your website
    The launcher picks up your site colors, and you choose the corner and the bubble style. No code to paste.
  • Locked to your site, rate limited
    It only runs on your own domain and slows down anyone trying to abuse it. It stays off until you switch it on.
Guide

AI chat for a local business website, explained

What website chat can answer, how it captures inquiries, and how you stay in control.

Help visitors get an answer before they leave

A website visitor may need one detail before contacting you: whether you serve their town, handle their type of job, or work on Saturdays. Clear service pages answer many of these questions. Website chat gives visitors another way to ask in their own words.

Pantora’s chat assistant answers questions using your business information and can ask for contact details when a visitor wants follow-up. It works outside office hours and gives people who prefer typing another way to reach your business.

  • do you service kennesaw
  • do you take my insurance
  • how soon can you come out

Keep chat answers based on your business information

A helpful chat assistant needs current information about your services, coverage, and hours. An incorrect answer can create confusion when your team follows up. Keeping the assistant connected to your own published content gives it a more relevant source for answers.

Pantora uses your business profile, published website pages, and FAQ answers. It speaks as your business and is designed to collect details for a person when a question falls outside that information. Updating your pages also improves the information available to the assistant.

How Pantora builds the site it answers from

Ask for the details one at a time

A chat can collect job details gradually. Start by answering the visitor’s question, then ask about the service, their name, and how to reach them. Short, relevant questions help people explain what they need without working through a long form at once.

If you already have a form you like, including a multi-step one with a booking step, the assistant can open that instead of running its own questions. Either way, the moment the visitor leaves their details, several things happen at once. A lead is created in your pipeline with chat as its source. A card appears in your inbox and a notification reaches your phone. The lead carries the full transcript, the page the visitor was reading when they started, how they found your site, and the other pages they visited that day. You call back knowing which service page brought them in and what they already asked.

See where chat leads land

Use scheduling for confirmed appointment times

The chat assistant is designed to answer questions about your business and collect inquiries. It does not quote prices or promise an available time in the conversation. When asked, it identifies itself as an AI assistant. Your team can confirm details that need a person’s judgment.

To let visitors book, connect your team’s Google Calendars and add a booking step to the form the assistant opens. Customers can then choose from available times. The chat assistant runs on your Pantora website, includes controls to limit excessive use, and stays off until you enable it.

How bookings land on the right calendar

Setting it up on your website

Choose the assistant’s name, greeting, position, and bubble style. Add instructions about your services, coverage, and how to handle requests that need a person. Decide whether it asks its own lead questions or opens one of your forms. Test it with common customer questions before turning it on.

Chat inquiries join the same pipeline as calls and forms, with their conversation and source attached. They can start the follow-up workflows you configure. Website chat is included in your Pantora subscription.

See pricing
Free report

See what visitors see on your site

Free to try. Run the report on your current website first. No card required.

Takes about a minute · Included with every Pantora website

Frequently asked questions

Common questions about website chat.

Talk to our team

It is built not to. Every answer comes from your business profile, the pages published on your Pantora website, and your FAQ answers, and it speaks as your business in the first person. It never quotes prices or promises a time slot. If a visitor asks something your site does not cover, the right move is to collect their details for a person, and that is what it is set up to do.

It will not quote a price or promise availability, on purpose, because a number or a time typed into a chat box becomes a commitment you did not make. For real bookings, point the assistant at a form with a booking field, and a ready visitor picks from times that are actually free on your team's calendar. Pricing questions become a lead with the question attached, so you quote it.

It speaks as your business, using we and your name, the way a front desk would. It never claims to be a person, and if a visitor asks, it says plainly that it is an AI assistant for your business. Most visitors just want the answer and a way to reach you, and it gives them both.

A lead is created in your pipeline with chat as the source, a card appears in your inbox, and a notification reaches your phone. The lead carries the full transcript, the page the visitor was on, how they found your site, and the pages they read that day. Any follow-up you set for new leads starts on its own, so the customer hears from you before you have read the transcript.

Yes. You name it, write the greeting, and give it instructions in plain language: which services to steer toward, what to do with emergencies, what to say about towns you do not cover. It only answers from your published pages and FAQs, so the fastest way to change an answer is to change the page. Turn it off at any time and the bubble disappears.

Website chat runs on the site Pantora hosts and uses its published pages to answer questions. Pantora starts building that site during signup. Our design team reviews and improves the design, content, and service coverage with your input before launch. You can keep your current site live while the new one is prepared.

The assistant only works on your own domain, so nobody can drop it onto another site, and it limits how fast any one visitor can send messages, so a script cannot flood your inbox. It is off by default until you turn it on. Leads that come through it sit in the same pipeline as everything else, where you can see the full conversation before you call.